Frequently Asked Questions

If you cannot find the answer to your questions please feel free in emailing us directly at

Q. Should I purchase the lamp without the housing cage or should I purchase the lamp with its housing cage (Complete Assembly)?
A. It is recommended for our customers to purchase the lamp with the housing if available which will reduce the installation time as well as minimizing the complexity of the installation. If the customer decides to purchase a bare bulb (No Housing), a lot more technical installation will be required which involves disassembling your old housing and replacing your old bulb with the new bare lamp.

Q. Are these bulbs and housing cages brand new?
A. Absolutely. All bulbs and housing cages are BRAND new. Nothing we sell is refurbished. These bulbs are all new with original packing.

Q. Are there any precautions I should take when I receive the lamp?
A. Do not touch the glass surface of the new lamp. Touching the glass will leave behind skin oils onto the lamp surface which will increase the chances of the bulb to malfunction due to the temperature differences on the lamp surface which can cause distorted picture quality. Also be sure not to over tighten any of the screws when replacing the lamp.

Q. Do you ship Internationally?
A. For our customers outside the U.S., International shipping is available via USPS only. International shipping rates are based on shipping destination and are quoted during the online checkout process. Please note that USPS Standard service does not include customs and/or duties fees.

Q. I have installed my DLP lamp and it does not power on. What do I try next?
A. Make sure that the connections to the lamp are all securely in place. Next be sure the lamp housing has been inserted exactly as it came out. The plug on the housing needs to mate with the lamp ballast plug so it has to be installed carefully. Also, you have be sure that ALL lamp covers are securely in place as there are numerous sensors in your TV that will not allow operation if a cover is left off or not securely fastened.

Q. I think the DLP bulb that was sent to me is defective, what now?
A. Chances are the DLP lamp you received is perfectly fine. The failure rate for these lamps, from our experience, has been less than 1%. Chances are the lamp is fine but the Ballast is non functional. This is the driving assembly for the lamp. This unit, in addition to powering the lamp, also sends back information to the sets main processing system. On occasion this information can lead the system to indicate that the lamp has failed when in fact it has not. The ballast is pretty simple to replace. If the ballast assembly checks OK, then there is a possibility of a failure in the power supply to the ballast. Many times there are capacitors that fail in the power supply. This repair involves soldering, and unless you have experience in this type of work, we recommend you have a qualified service technician make the repair for you.

Q. Where can I find my tracking information/number?
A. Once the tracking becomes available (usually 1 to 2 business days), an email will be sent over to you for your own convenience.

Disclaimer: We strongly urge all clients to do their own research prior to installing a lamp. cannot and will not be held liable for improper installation resulting in the damage to your product or personal physical harm. Although we do our best to provide instructions and help when installing your lamp, it is ultimately the customer’s responsibility to make sure they are buying the correct part and installing it correctly.

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